The Assessment & User Experience (UX) Librarian provides leadership in three innovative areas: reference and instructional support of the curricular goals of the College, library assessment activities within the Oberlin College Libraries (OCL), and the development and implementation of activities and project designed to enhance the overall user experience within OCL. The Assessment and User Experience Librarian develops relationships, seeks out opportunities, and organizes and facilitates the delivery of data driven initiatives that meet the assessment and user experience objectives of Oberlin College and OCL.
This position serves as a member of the OCL’s Core Reference Team in collaboration with the Academic Commons Coordinator, the Outreach and Programming Librarian, the Information Literacy and Special Initiatives Librarian, the East Asian Studies Librarian, and the Reference and Academic Commons Assistant. The incumbent provides individualized reference services to students, faculty, and the wider community by staffing the Research Desk and conducting research appointments, and relevant course- related instructional sessions, in partnership with the faculty, that advance the teaching and learning mission of Oberlin College. This is an 11.5 month Administrative and Professional Staff position that reports to the Assistant Director/Head of Public Services.
This position also has interconnectivity with the Archives and Special Collections Department; the Art, Conservatory, and Science libraries; the Collections and Acquisitions Librarian; the Emerging Technologies and Systems Librarian; the Discovery and Metadata Services Librarian; and the Digital Initiatives Librarian. The incumbent also serves as the Department of Public Services’ liaison to the Department of Technical Services.
It is important that the incumbent recognizes and values how diversity, equity, and inclusion (DEI) is an essential part of our College and Conservatory culture and is prepared to use a DEIlens to inform practices and behaviors both inside and outside of the Oberlin College Libraries.
Curricular Support/Reference and Instruction: 45%
• Provides information literacy instruction to support the curricular goals of the College and assists students in developing the necessary skills to become effective users of information.
• Assists students in identifying appropriate scholarly resources related to course assignments and research.
• Serves as a key collaborator in the development of an information literacy program that enables student success across established metrics in partnership with the Information Literacy and Special Initiatives Librarian.
• Serves as the lead collaborator in the development and evaluation of an assessment program for all aspects of our public services that measures student success across established metrics, in partnership with the Core Reference Team.
• In close partnership with the Academic Commons Coordinator, explore, design, and assess initiatives that optimize the user experience for students and faculty.
• Builds relationships across the campus and works with researchers, research teams, and support services to design and deliver programs for students in partnership with the Outreach and Programming Librarian.
• In partnership with the Information Literacy and Special Initiatives Librarian, collects, evaluates, and presents feedback and assessment data on course-related instructional sessions.
• Works with faculty to identify and integrate appropriate information resources in the curriculum.
• Co-designs effective learning objects in partnership with relevant faculty that support curriculum and information literacy instruction activities.
Assessment Initiatives: 25%
• Serves as the lead collaborator in creating an organizational culture that supports assessment and UX design that contribute to achieving the strategic objectives of OCL.
• Manages data collection for annual reporting and survey responses including: gathering; reviewing, validating and evaluating; and synthesizing data submitted by library departments.
• Works closely with Assistant Director/Head of Public Services, Core Reference Team and the branch libraries to align OCL’s assessment initiatives with the teaching and learning mission of Oberlin College.
• Analyzes and reports quantitative and qualitative data from OCL user surveys, focus groups, interviews, anecdotal details, and vendor usage statistics.
• Works with faculty, students and library staff to develop activities using scholarly resources, technologies and others tools that support teaching and scholarship.
User Experience Initiatives: 10%
• Conducts effective UX research and assessment with different groups and stakeholders within the institution.
• Works in partnership with the various entities within the Department of Technical Services to remedy issues related to patron access and discovery of resources.
• Collaborates with the Outreach and Programming Librarian to develop timely, course-driven, academic programming that advances information literacy for global leadership.
• Contributes relevant content that supports and enhances OCL’s growing web and social media presence.
• Organize user focused research using various techniques and tools that enhance existing services or potentially create new services.
• Maintains knowledge of operating systems, programming languages, and software.
• Serve as a collaborator on initiatives and activities that arise from the Oberlin College Strategic Plan.
Information Resources Management: 10%
• Collaborates with the Collections and Acquisitions Librarian to enhance OCL’s collection through the selection of high quality digital and print materials.
• Cultivates a deep understanding of the resource needs of faculty and students; regularly consults with faculty regarding library resources.
• Participates in ongoing collection assessment and management activities, including collaborative planning.
• Monitors collection development needs in assigned areas as department liaison.
Miscellaneous Duties: 10%
• Manages a budget line in support of programs, supplemental services, and maintaining professional currency.
• Maintains currency with library functions, resources, practices and procedures.
• Contributes to the development of library programs, services, and expertise through participation in task forces, working groups, and implementation committees.
• Contributes to the profession through active participation in relevant conferences, associations, and writing.
• Performs other duties as assigned.
• Graduate degree in the field of library and information science from an ALA-accredited institution.
• Knowledge regarding standard library assessment and user experience methods and methodologies.
• Experience in reference and information literacy activities in an academic setting.
• Outstanding verbal, written, and presentation skills.
• Demonstrated record of creativity and innovative thinking.
• Self-starter who is comfortable with ambiguity.
• Competent with a variety of technologies.
• Outstanding interpersonal skills and abilities and comfortable working in a team environment.
• Strong commitment to diversity, equity, and inclusion.
• Strong commitment to building and nurturing positive relationships among users and colleagues
• A proven ability to work in a collaborative environment
• Ability to balance assertiveness and diplomacy
• Willingness to pursue additional education and skills development to complement the learning environment reflected in a progressive academic setting
• Demonstrated organizational skills in a broad range of situations
• Collegial and contributory member of the team and of the OCL as a whole
• User focused and committed to service excellence with all users
• Solution focused, identifying synergies and opportunities to benefit users
• Demonstrated experience developing and managing academic library assessment activities.
• Knowledge in strategically enhancing the user experience for diverse academic communities
• Prefer a minimum of three years’ experience in an academic library environment.
• Course related instruction development and execution experience.
• Demonstrated capacity for success in working with students, faculty, library colleagues, and administrators.
• Awareness of various information literacy assessment systems.